// Legal

Terms & Conditions

Last updated: 23 September 2026

These Terms & Conditions ("Terms") govern your access to and use of Sial, the AI operating platform available at https://ordenworks.com, and any associated applications, APIs, and content (collectively, the "Service"). The Service is operated by Álvaro Mata Martín, self-employed (autónomo), tax ID 53658493E, based in Madrid, Spain ("Orden Works", "we", "us" or "our").

By requesting access, accepting an invitation, creating an account, or otherwise accessing the Service, you ("you" or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

1.The Service

Sial is an AI operating platform: a resident AI agent that builds, runs, and improves your apps. The Service comprises three layers:

  • Harness — the execution environment that orchestrates agent work: how context is kept, how work is divided across specialist agents, and how conduct is governed while a task runs.
  • Memory — a persistent memory layer that retains facts, procedures, and context across sessions.
  • OS — the operating layer through which work is defined and governed: Programs, Services, Approvals, Exec, Screens, Sources & Targets integrations, and Roles & Principals.

Through these layers, agents acting within the Service can connect to external tools, send messages, publish content, modify records, execute code, and act on schedules or in response to events — within the permissions you grant.

The Service is offered on an alpha / early-access basis. Features may be added, changed, withdrawn, or limited at any time without notice. We do not promise that any specific feature, model provider, output quality, capacity, or performance level will be available.

2.Access and eligibility

  1. You must be at least 18 years old, or the age of digital consent in your country if higher, to use the Service.
  2. Access is currently invitation-only. We may grant or refuse access at our sole discretion, and we may revoke access under Section 10.
  3. You are responsible for keeping your credentials confidential and for all activity that takes place under your account — including activity performed by agents you configure. Notify us promptly at legal@ordenworks.com if you suspect unauthorised use.
  4. You must provide accurate registration information and keep it up to date.
  5. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3.Pricing

The Service is currently offered free of charge. There is no subscription, no per-seat fee, and no usage charge associated with using the Service today.

We reserve the right to introduce paid plans, usage-based fees, feature gating, quotas, or any other pricing model in the future, with or without prior notice. If a pricing model is introduced and you do not wish to accept it, your only remedy is to stop using the Service before the pricing change takes effect.

No statement made anywhere in the Service today (including in marketing material, the landing page, documentation, or in-product copy) constitutes a binding promise to keep the Service free, gratis, or at any particular price level in the future.

4.Delegated authority and autonomous actions

  1. Authorisation. By granting permissions to an agent — through Roles & Principals, Sources & Targets connections, Exec, or any other configuration surface — you expressly authorise that agent to act on your behalf within the scope of those permissions. Actions taken by an agent within the permissions you granted are treated as actions taken by you.
  2. Your responsibility. Actions taken within granted permissions — including irreversible ones, such as messages sent, records modified or deleted, code executed, content published, or transactions initiated — are your sole responsibility. We are not liable for the outcomes of agent actions taken within the permissions you granted, even where the underlying output was inaccurate, unexpected, or a misinterpretation of your intent.
  3. Approvals are your choice. The Approvals system and other human-in-the-loop controls are configuration options. You decide which actions require a human decision and which run autonomously. Reducing or removing these controls increases the scope of autonomous action and is done entirely at your own risk.
  4. Review. You are responsible for reviewing the permissions you grant, the approval policies you set, and the record of actions your agents take. Grant only the permissions an agent needs, and treat broad or unattended permissions with the same care as handing credentials to a person.

5.Third-party integrations and credentials

  1. Sources & Targets connect the Service to accounts and systems you control (email, calendars, code repositories, messaging platforms, databases, and similar). When you connect an account, you warrant that you own it or are otherwise authorised to connect it and to grant agents the access you configure.
  2. Your use of connected third-party services remains subject to those services' own terms. You are responsible for ensuring that your use of the Service — including the actions your agents take — complies with them.
  3. We are not responsible for third-party API changes, outages, rate limits, suspensions, or pricing changes, nor for any disruption to the Service they cause. Third-party providers may change or withdraw their interfaces at any time.
  4. You indemnify us under Section 13 for claims arising from accounts you connect, from actions your agents take in those accounts, or from your lack of authority to connect them.

6.AI-generated output and intellectual property

  1. The Service uses third-party AI models. Inputs you submit are transmitted to these providers to produce outputs ("Outputs") — including code, text, plans, and actions.
  2. Generative AI is non-deterministic. We do not warrant that Outputs will be accurate, complete, secure, fit for purpose, free of bias, or non-infringing, and we do not pre-screen Outputs. You are solely responsible for reviewing, testing, and validating any Output — particularly code — before relying on, deploying, publishing, or commercialising it.
  3. As between you and Orden Works, and to the maximum extent permitted by law, you own the Outputs generated for you, subject to (i) the underlying model provider's terms, (ii) the rights of any third parties whose works might appear in Outputs, and (iii) the limited licence you grant us in Section 7.
  4. No exclusivity. The same or substantially similar Output may be produced for other users. You cannot claim exclusive rights in any Output to the extent that others may receive substantially similar Outputs from the same models.

7.Data and persistent memory

  1. "User Content" means everything you submit, connect, create, or store in the Service, including prompts, files, configuration, permissions, and Outputs.
  2. The Memory layer stores User Content persistently so that agents can recall facts, procedures, and context across sessions. This persistence is a core feature of the Service, not an incidental side effect.
  3. You retain all rights you have in your User Content. You grant Orden Works a worldwide, royalty-free, non-exclusive licence to host, store, process, copy, transmit, and adapt your User Content solely as necessary to operate, secure, maintain, debug, and improve the Service for you.
  4. We will not use your User Content to train generic AI models. We may transmit User Content to third-party AI providers (acting as subprocessors) for the sole purpose of producing the Outputs you request.
  5. We apply reasonable technical and organisational measures to protect User Content, but no system is perfectly secure; we cannot guarantee absolute security.
  6. On termination, User Content is deleted after a reasonable retention period as described in Section 10. You may exercise your GDPR rights (access, rectification, erasure, portability, restriction, and objection) at any time by writing to legal@ordenworks.com. A full data-processing agreement can be made available where legally required.

8.Acceptable use

You agree not to use the Service — directly or through agents you configure — to:

  • Violate any applicable law or regulation, or automate any unlawful action;
  • Send spam or unsolicited bulk messages, or run unsolicited outreach at scale;
  • Scrape, crawl, or harvest data from systems without authorisation;
  • Probe, attack, disrupt, or gain unauthorised access to any system, network, or account;
  • Circumvent the terms of service, rate limits, or technical protections of third-party platforms, including platforms you have connected;
  • Generate, distribute, or deploy malware, exploits, or other harmful code;
  • Infringe intellectual-property rights or privacy rights of others;
  • Impersonate any person or organisation, or deceive others about agent activity;
  • Grant agents permissions or credentials you do not yourself hold the rights to grant.

Violations may lead to content removal, account suspension or termination, and may be reported to the relevant authorities or third-party providers.

9.Availability and changes

The Service is provided on a "best-effort" basis. There is no service-level agreement and no uptime guarantee. We may schedule maintenance, change features, deprecate functionality, or change AI providers without notice. We may impose technical limits (rate limits, storage quotas, generation quotas, model selection) at any time to protect the Service. During outages or maintenance, agents may not run and scheduled actions may be delayed or skipped; we are not liable for the consequences.

10.Termination

You may stop using the Service at any time and request deletion of your account by emailing legal@ordenworks.com.

We may suspend or terminate your access to the Service, with or without notice, if (a) you breach these Terms or applicable law; (b) we are required to do so by law or by a third-party provider; (c) continued provision creates a security, abuse, or legal risk; or (d) we discontinue the Service or any feature.

On termination, your right to use the Service ends, agent access is revoked, and connected credentials are deleted. We may delete User Content after a reasonable retention period. Sections that by their nature should survive termination (including Sections 3, 4, 6, 7, 9, 11, 12, 13, 14, and 16) survive.

11.Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of Outputs, uninterrupted or error-free operation, or that defects will be corrected.

We do not warrant that Outputs are original, accurate, lawful, safe, or suitable for any specific purpose, or that actions taken by agents will achieve any particular result.

12.Limitation of liability

To the maximum extent permitted by applicable law:

  1. Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, even if advised of the possibility of such damages.
  2. Orden Works' aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid us, if any, in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).
  3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or wilful misconduct, or — for consumers within the EU — statutory rights that cannot be waived.

13.Indemnity

You agree to defend, indemnify, and hold harmless Orden Works and its affiliates, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of or relating to (a) your User Content, (b) your use of the Service in breach of these Terms or applicable law, (c) actions taken by agents within the permissions you granted, (d) accounts you connect to the Service, or (e) your violation of any third-party right. This clause does not apply to consumers to the extent prohibited by law.

14.Governing law and disputes

Unless local mandatory law for consumers provides otherwise, these Terms are governed by the laws of Spain, and the courts of Madrid, Spain have exclusive jurisdiction. EU consumers retain the protection of mandatory provisions of the law of their country of residence and the right to use the EU online dispute resolution platform at https://ec.europa.eu/consumers/odr.

15.Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be announced on this site with reasonable advance notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept, you must stop using the Service.

16.Miscellaneous

  1. Entire agreement. These Terms, together with the documents they incorporate, are the entire agreement between you and Orden Works regarding the Service.
  2. Severability. If any provision is held unenforceable, the remaining provisions will continue in full force.
  3. No waiver. Our failure to enforce a provision is not a waiver.
  4. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  5. Notices. Legal notices to Orden Works must be sent to legal@ordenworks.com. Notices to you may be sent to your account email or posted in the Service.

17.Contact

Questions about these Terms or legal notices: legal@ordenworks.com.